MAINTENANCE AND REPAIRS
All repairs and maintenance requests should be reported to your Property Manager immediately. Repairs are generally the Rental Providers responsibility, however, if the Renter is responsible for the damage the Renter will be required to pay for repairs
How to Lodge a General Maintenance Request
Maintenance can be reported via email to rentals@kpi.net.au or you can complete the online form below.
Urgent Repairs during normal business hours
Please follow the procedures in your Welcome to KPI email provided to you at the commencement of your Lease.
If urgent repairs are needed the Renter should first take reasonable steps to contact Melissa Opie by telephone and SMS to 0407 095 093.
After hours Urgent Repairs
If the issue occurs outside normal business hours, please contact one of our preferred and trusted tradespeople listed here and email rentals@kpi.net.au to advise of the situation.
Any repairs arranged by the Renter outside of normal business hours will be at the Renter's expense, unless it is proven to be an extreme emergency.
If the issue remains unresolved, the Residential Tenancies Act provides an urgent repair limit to $2,500 for qualifying repairs. You will be required to obtain any receipts and forward to our office for reimbursement.